Stopping Word documents from opening since downloading AVG Tune up

AVG Protection
3

We regret the inconvenience caused, Annette.

We request you to undo any changes you made using the AVG TuneUp and check if the issue persists.
Refer to this article to undo the changes made using AVG TuneUp from the Rescue center.
If the issue persists, please write back to us in this post. We'll offer you further assistance.
Keep us updated.

1

There is no message - it just sends blue circle for a second then disappears and does not open 
only when i went into the avg did it say not compatible - I dont know how I got there now have spent so long trying to do it and now have to get a specialist out to help me to my work tomorrow
I am furious

2

We regret the inconvenience caused, Annette.

We request you to undo any changes you made using the AVG TuneUp and check if the issue persists.
Refer to this article to undo the changes made using AVG TuneUp from the Rescue center.
If the issue persists, please write back to us in this post. We'll offer you further assistance.
Keep us updated.