Stuck in Hibernation

Hi Ray,

We're glad to help pointing you in the right direction. We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to raise a request to them via this link (https://tinyurl.com/y2h8mw5e).
Note : You may need to choose 'yes' for the 1st question that is in the above link to request answer via email.
Thank you for your understanding in advance!

Hi Ray,

We're glad to help pointing you in the right direction. We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to raise a request to them via this link (https://tinyurl.com/y2h8mw5e).
Note : You may need to choose 'yes' for the 1st question that is in the above link to request answer via email.
Thank you for your understanding in advance!

My put my Samsung A3 into Hibernation and now I can't wake it up. My screen shows "Hibernation finished" with 0 out of 19 apps stopped. I cannot switch the mobile off or get to my main screen, the only control working is the volume control - Help