Submit False Positive Not Working

AVG Protection
3

Hello Jeff,
Thank you for contacting AVG Community Support.
We understand that you are unable to submit the false positive file.
We are sorry to know about this and will help you to check further.
Could you please let us know if you trying to submit file or website?
Also, any screenshots that you can provide would be more than helpful. If you need assistance on how to take a screenshot, please take a look at this guide: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting for your response.

1

I am getting an error when I try and submit a false positive for our Screenconnect.

False Positive File Form

Access Denied

You don't have permission to access "http://www.avg.com/en-ww/false-positive-file-form" on this server.

Reference #18.33ff3117.1698077216.3410c586

2

Hello Jeff,
Thank you for contacting AVG Community Support.
We understand that you are unable to submit the false positive file.
We are sorry to know about this and will help you to check further.
Could you please let us know if you trying to submit file or website?
Also, any screenshots that you can provide would be more than helpful. If you need assistance on how to take a screenshot, please take a look at this guide: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting for your response.