Hello Dante,
Thank you for reaching AVG Support Community.
We will certainly look into your concern and help you.
We could not find the active subscriptions on the account that you used for the AVG community.
As it is not recommended to discuss your order/subscription, account information over this public post. Hence, I have sent you an email requesting few details to locate your subscription. Please check for the email and revert to us.
Thank you for your understanding.
My main problem is that I cannot find the subscription I made in August this year and which I am using regularly. In the options it says: "if you don't see your subscription because it was made with another email, please contact customer support". But this is not the right thing, the other options have no relevance to the problem.
Can you tell me what I'm doing wrong?
Thank you
Hello Dante,
Thank you for reaching AVG Support Community.
We will certainly look into your concern and help you.
We could not find the active subscriptions on the account that you used for the AVG community.
As it is not recommended to discuss your order/subscription, account information over this public post. Hence, I have sent you an email requesting few details to locate your subscription. Please check for the email and revert to us.
Thank you for your understanding.