Aravindh, I am confused by this email. When we chatted I understood that you had cancelled the other AVG Tune up that was on auto renewal, leaving the one I renewed last week. Why do I need to contact my bank?
Hello kate,
We regret for the inconvenience caused. Upon checking with your account, we have confirmed that you have recently purchased AVG PC Tune up for (1 computer) and it will be expiring in 2017.8.2 and also we see that you have been cancelled your continuous subscription for your old PC tune up after it has been applied for automatic renewal, and also we can see that your last transaction has been unpaid in status in our side. We personally suggest you to contact your bank regarding this transaction. Thank you.
Last week I upgraded my AVG Tune up which was not supposed to expire until next month. I was encouraged to do this in order to obtain the 30% discount. I paid for the upgrade. Today I have received an email advising that my AVG Tune up will be renewed in September and my account will be charged a further $49.99 in addition to what I paid for a full years subscription only last week. Please clarify this and reassure me that my account will not be charged twice. Thank Kate
Hello kate,
We regret for the inconvenience caused. Upon checking with your account, we have confirmed that you have recently purchased AVG PC Tune up for (1 computer) and it will be expiring in 2017.8.2 and also we see that you have been cancelled your continuous subscription for your old PC tune up after it has been applied for automatic renewal, and also we can see that your last transaction has been unpaid in status in our side. We personally suggest you to contact your bank regarding this transaction. Thank you.
Hello kate,
Thank you for the information.Upon checking with your account we have confirmed that you have AVG Protection(1 computer) which will going to expire on 2016.8.24 .Since your Continuous Protection Service is active the product will be renewed automatically before the current subscriptions. To aware your knowledge we are sending the auto renewal message before 45 days through your email. If you wish you can confirm once to cancel your subscription so that we can cancel your Continuous subscription for your present AVG Program so that you will not be charged in future. Thank you.