Hello Paul,
Thank you for the information. On checking with your account we can see that you have active product of AVG Internet Security(1 computer) which will expire on 2017.4.26. Since your Continuous Protection Service is active the product will be renewed automatically before the current subscriptions.This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due.
I received notice that my subscription will be automatically renewed using the payment method in the past. I wish to cancel my subscription. I can't figure out how to do it as I cannot access my account. How do I cancel out
Could you please confirm whether we need to cancel automatic renewal for your AVG Internet Security program? If so please let us know we are here to help you.
Thank you.
Hello Paul,
Thank you for the information. On checking with your account we can see that you have active product of AVG Internet Security(1 computer) which will expire on 2017.4.26. Since your Continuous Protection Service is active the product will be renewed automatically before the current subscriptions.This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due.