Subscription cancellation and payment refund

Hello! over a month ago, the product purchase was automatically renewed. Everything was immediately canceled and a request for a refund was sent because I do not use this product. Unfortunately, the money has not been refunded so far. What should I do?

Hello Angelika, 

We acknowledge your refund request. 
It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address. Please check for the email and revert back to us.