Subscription cancellation being ignored

I had cancelled my subscription months ago when my computer died.
 I have been ignored since and have had annual subscription deductions from my account.
not happy, Jan!!!

Hi Carolyn,

We regret the inconvenience caused.
Upon checking your account, we can see that you've already contacted our concerned team via live chat and claimed refund for your AVG Internet Security (Multi-Device) subscription.
The refunded amount may take upto 7 business days to reflect in your account.
Let us know if you need further assistance.

Hi Carolyn,

We regret the inconvenience caused.
Upon checking your account, we can see that you've already contacted our concerned team via live chat and claimed refund for your AVG Internet Security (Multi-Device) subscription.
The refunded amount may take upto 7 business days to reflect in your account.
Let us know if you need further assistance.