Hello all,
my subscription for AVG Internet Security was recently renewed without my consent. I do not use the machine anymore on which the product was installed, which is why I didn’t receive a reminder for the renewal. Also, when I received notice via mail, it was already too late to cancel the renewal!
I am somehow not able to request a refund in my AVG account and support doesn’t answer me.
I was able to cancel the subscription, but it will last for another two full years, which is illegal according to German law (see: New German law makes companies offer shorter contracts and easier cancellations ).
I should at least be able to end the subscription at the end of the next month.
So, I kindly ask for a refund (or at the very least a cancellation at the end of the next month), because I wasn’t notified, didn’t want the renewal, haven’t used the product yet and also don’t intend on using it in the future.
Thank you.
PS: Did I mention the price now is over 90€ for a period of only one year, whereas it was under 60€ for TWO years before. And I didn’t even receive an information regarding that…