Subscription cancellation

I have asked several times to cancel a subscription renewal and have had no confirmation of this request? How do I know this has been received/actioned?

Hello Lavena,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll certainly check and help you.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

Hello Lavena,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll certainly check and help you.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.