I received an email on 1st August stating that my AVG Internet Security (Multi-Device) subscription is coming up for automatic renewal on 5th October. I do not wish to renew my subscription (I was not aware that it would automatically renew) and I want to terminate the agreement asap before any payment is taken.
I have been unable to access either my subscription or payment details via the app on my pc or Google Play store. When I log into my account (on all devices) the screen tells me that I have “no subscriptions” consequently there is no cancellation option available. I have tried all options suggested on the website to no avail. I am either cut off when I phone (4 times) or the call is never answered. I have no time to spend on this and AVG do not appear to have a complaints procedure. Help please.
Hello Stephen.
Thank you for contacting AVG Community Support.
We are sorry to know that you want to cancel your subscription.
We certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
Hello Stephen.
Thank you for contacting AVG Community Support.
We are sorry to know that you want to cancel your subscription.
We certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.