Hello Fay,
We are sorry to hear this and it looks like an activation issue.
Open AVG Internet Security program interface.
Click on "My AVG–>My subscriptions". If you see the email address in it, click on "Log Out".
If you happen to see the option as "remove license", then click on that too.
Finally, click on "Enter a valid activation code" option. Enter the license number and check the status.
Keep us posted.
My subscription with AVG expires on 21/2/20 and up until now I have had full protection. On going into my AVG today to do a scan the system says I now only have Basic Protection whereas before I had full protection. It now tells me my banking etc is not protected. Of course I can purchase more but why should I have to when the subscription which I paid for has not as yet expired. An explanation would be appreciated and my subscription updated to full protection again. Thankyou.
Hello Fay,
We are sorry to hear this and it looks like an activation issue.
Open AVG Internet Security program interface.
Click on "My AVG–>My subscriptions". If you see the email address in it, click on "Log Out".
If you happen to see the option as "remove license", then click on that too.
Finally, click on "Enter a valid activation code" option. Enter the license number and check the status.
Keep us posted.
You are most welcome.
Glad to know that you have successfully activated the program.
Feel free to contact us if you need assistance with AVG. We are available 24/7.
Have a nice day!