Hello Lori,
We will check this for you.
We have sent an email for you to provide the email addresses associated with your father.
Please revert to that email without changing the subject.
Thank you.
Hello,
My father had an AVG subscription fee on his charge account that was registered on August 13, 2019. My parents haven't used AVG software for at least 3 or 4 years. I thought my father had let the subscription expire when we had removed it from his computer. I checked their email account, and the last email that they received from AVG was in 2015. Apparently instead of expiring the account, it got registered as a continuous subscription. I followed the link in the old email for cancelling a continuous subscription, and my dad did receive an automatic email back saying it was cancelled now.
So, I'm trying to confirm that any AVG subscription under my father's name/email address is definitely cancelled now. Also, I'm trying to find out if my parents can get a refund for the most recent charge in August 2019 since they have been paying for something they haven't used for years.
I can supply my father's name and email address.
Hello Lori,
We will check this for you.
We have sent an email for you to provide the email addresses associated with your father.
Please revert to that email without changing the subject.
Thank you.