Subscription Fee

AVG Subscription
5

Hello Tom,
We acknowledge your refund request. Let me clarify the situation. You have subscribed to AVG Internet Security (60-day Trial) and AVG TuneUp (30-day Trial). The auto renewal status has been cancelled for AVG Tuneup and you got billed for renewal of AVG Internet Security.
Please confirm if you would like to get refund for AVG Internet Security.

1

I was offered a (30) days FREE TRIAL for Free antivirus program. Before it expires
I was reminded to renew the program with a subscription fee. I immediately inform
AVG that I do not want to subscribe and received a CANCELLATION notice that MY
Subscription has been CANCELLED on the 6th November 2018.

Today 26/11/2018 I received an email from avg.cs@digitalriver.com that they have automatically
RENEWED my subscription with a charge of $92.99 (order No. 54758385900 )
I replied to the same email address avg.cs@digitalriver.com and requested to reverse the
charge but got a Mail Delivery System showing Delivery Status Notification Failure.

Could someone from AVG tell me what is the problem and ratify the mistake.
Thank you   Tom

3

Hello Tom,
We acknowledge your refund request. Let me clarify the situation. You have subscribed to AVG Internet Security (60-day Trial) and AVG TuneUp (30-day Trial). The auto renewal status has been cancelled for AVG Tuneup and you got billed for renewal of AVG Internet Security.
Please confirm if you would like to get refund for AVG Internet Security.

2

Thank you for the confirmation.

We have processed refund for the renewal of AVG Internet Security trial subscription.

I have sent an email confirming this refund.

4

Hi Ranjani

Thank you for your prompt response.
Yes Please CANCELLED the renewal of AVG Internet Security
and arrange for the refund for it.

Thank you for your attention.
Regards  Tom