Subscription for AVG

My subscription on our laptop and desktop  runs out in January 2017, i haven't received any renewal notice so far can i have some help please?

Hello Arthur,
Unfortunately we couldn't locate any active subscription with the provided details. We kindly request you to contact our sales support via https://support.avg.com/support_sales_chat# so that they could locate your account and assist you with renewing the subscription. Please feel free to contact us for further assistance.
Thank you.