Subscription is paid for few years but programme says it will expire within 26 days

AVG Subscription
4

Hello Michal,

I understand your concern. I see from your record that you have active subscription of AVG Protection valid till 2020.9.25. Please follow the below steps to activate AVG Protection in your computer:

Please open the AVG Zen dashboard and at the top right corner, you can either see your email address or connect option, please click on your email address and select "Leave the Network" and sign in back to your AVG MyAccount. Or if you see "Connect" option, please click on the same and sign in to your AVG MyAccount. After you sign in to your account, please check if the AVG program gets activated.

If you face any difficulties, feel free to contact us.

1

Dear AVG,

Could you please help me solve this problem? My subscription is paid for the next few years but AVG downloaded today again from "My account" page says that there are 26 days left, logging in, out doesnt work. Using AVG remover does not work as well.

3

Hello Michal,

I understand your concern. I see from your record that you have active subscription of AVG Protection valid till 2020.9.25. Please follow the below steps to activate AVG Protection in your computer:

Please open the AVG Zen dashboard and at the top right corner, you can either see your email address or connect option, please click on your email address and select "Leave the Network" and sign in back to your AVG MyAccount. Or if you see "Connect" option, please click on the same and sign in to your AVG MyAccount. After you sign in to your account, please check if the AVG program gets activated.

If you face any difficulties, feel free to contact us.

2

Hello Michal,

I see from your record that you have contacted our AVG Chat support and your case has been escalated to the concerned team. I suggest you to wait for them to check your order. Once a solution is provided. It will be updated to you via email.