Subscription not showing up

Hello Pedro,
We are sorry for the inconvenience caused.
We request you to send us the screenshot so that we can escalate it to the concerned team:
Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.

When I logged on to AVG website my subscription is now showing. Bought it last year, 2 year subscription.

Hello Pedro,
We are sorry for the inconvenience caused.
We request you to send us the screenshot so that we can escalate it to the concerned team:
Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.

Pedro, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru