Subscription not showing

AVG Subscription
2

Hello Jessica,

I am sorry to hear about this. I see from your record that you have active subscription of AVG Ultimate valid till 6/23/2019. We are currently undergoing a major system update which may prevent your AVG products from appearing in your AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.

You can download and install the AVG Ultimate from this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate and activate the product using your AVG MyAccount credentials. If you face any difficulties with the activation of AVG Ultimate, please let us know and we will assist you further.

4

Hello Jessica,

I am sorry to hear about this. I see from your record that you have active subscription of AVG Ultimate valid till 6/23/2019. We are currently undergoing a major system update which may prevent your AVG products from appearing in your AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.

You can download and install the AVG Ultimate from this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate and activate the product using your AVG MyAccount credentials. If you face any difficulties with the activation of AVG Ultimate, please let us know and we will assist you further.

1

I have purchased the avg ultimate from fry's , after activating the product, my account is showing that I have no purchased product.  Has anyone else encountered this problem?  I have contacted the tech support, they couldn't fix it. Apparently they see my subscription on their end, but when I log into my account I have nothing.  This is really frustrating, paying for a product but not getting the service.

3

I don't know if AVG understand what is going on here.  I have installed and activated the avg i purchased in store, somehow after i restart the computer, it's still the free version of avg. And AVG keeping saying their system shows the active subcription, well then give me the service that I PAID for.   I  am seeing alot of people with no active subscription showing up on their account after purchase and activiation. I don't know what is going on, but AVG is handeling this very poorly.