Hi Mauro,
We understand your concern.
As per your request, we have cancelled the auto renewal for your subscription of AVG Ultimate (Multi-Device). Therefore, you wont be charged in the future after the expiration of the product.
Could you share us the screenshot of the "My subscription" page?
Keep us posted.
Dear all,
I received the e-mail regarding the automatic renewal of my Avg subscription and as I switched to another provider i'd like to cancel it before its renewal. When I log in in my account I cannot see any subsciption active and no order processed but I received the notification e-mail on the same mail I used for my initial subscription.
Please support as soon as possible as I am not willing to pay for a service I don't need due to a glitch in your system.
Best regards
M.
Hi Mauro,
We understand your concern.
As per your request, we have cancelled the auto renewal for your subscription of AVG Ultimate (Multi-Device). Therefore, you wont be charged in the future after the expiration of the product.
Could you share us the screenshot of the "My subscription" page?
Keep us posted.