Hi Simon,
We are sorry to hear this.
We will help you to resolve the issue.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us
I have a VPN subscription that expired recently.
Before it expired I got the usual notification email from AVG to say I should renew.
I did, and paid for a new 2 year subscription.
When VPN expired I tried to activate using the new code, but it keeps saying it is expired and that I need to renew.
If I login to my AVG account it shows the expired subscription, which I have disabled, and it also shows the current 2 year subscription which it says is activated.
However when I copy that code and put it into VPN it still says I need to buy a subscription!
I have tried uninstalling VPN and reinstalling and putting in that activation code to no avail!
I don't know what else to do now...???
Before it expired I got the usual notification email from AVG to say I should renew.
I did, and paid for a new 2 year subscription.
When VPN expired I tried to activate using the new code, but it keeps saying it is expired and that I need to renew.
If I login to my AVG account it shows the expired subscription, which I have disabled, and it also shows the current 2 year subscription which it says is activated.
However when I copy that code and put it into VPN it still says I need to buy a subscription!
I have tried uninstalling VPN and reinstalling and putting in that activation code to no avail!
I don't know what else to do now...???
Hey, i resently bougt the internet security version and buyed the tune up version to by mistake and i whoud like to unsescribe and get my money back if it is posible, how do i do it?
Hello Raphaël,
We've already replied to your original post & have sent you an email.
Please keep up the conversation via your original post for quick & better assistance.
Thank you for understanding.
Hi Simon,
We are sorry to hear this.
We will help you to resolve the issue.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us