Subscription query

Hello Melina,

We are here to help.

You have an active subscription for AVG Cleaner valid till December 16, 2019. I recommend you to reinstall the AVG Cleaner app as a fresh starting. To do so, please follow the below instructions:

1. Device Menu -> Settings -> Apps/Application Management -> AVG Cleaner -> Uninstall.
2. Reboot the device.

Important - Google play store login should be done with your purchase email address (purchase email) as a primary account, to get synced with PRO license.

3. Open Google Play Store app.
4. Tap the menu icon in the top-left corner of the screen.
5. Search for AVG Cleaner in play store.
6. Locate and install the free version of the app.

I have a subscription and I can not enable it on my cell phone. Every time I enter, I keep giving the offer as if I did not have it. How do I enable it again?

If the above steps did not work, please click on "Upgrade" prompt and click on three dots at the top right of the page. You will have "Restore Purchase" option. Please click on it and check if the app is getting converted as Pro version. 

If you still face issues, please do share us the screenshot (https://www.take-a-screenshot.org/android.html) to assist you further.

Hello Melina,

We are here to help.

You have an active subscription for AVG Cleaner valid till December 16, 2019. I recommend you to reinstall the AVG Cleaner app as a fresh starting. To do so, please follow the below instructions:

1. Device Menu -> Settings -> Apps/Application Management -> AVG Cleaner -> Uninstall.
2. Reboot the device.

Important - Google play store login should be done with your purchase email address (purchase email) as a primary account, to get synced with PRO license.

3. Open Google Play Store app.
4. Tap the menu icon in the top-left corner of the screen.
5. Search for AVG Cleaner in play store.
6. Locate and install the free version of the app.