Subscription refund

Hello Radoslaw.
We regret any inconvenience caused.
We can assure you that we have not processed any unauthorized charge from your account. 
We have sent pre-billing email notifications to your registered email address about the upcoming charges. These also contain instructions to cancel the automatic renewal. 
Do you want to cancel both charges?

Good morning. I'm writting to you regarding my AVG subscription refund. It was whithout confirming the intention to extend it, and I haven't used this program for a King timer. Today I canceled all my subscriptions and I am requesting a refund.

Hello Radoslaw.
We regret any inconvenience caused.
We can assure you that we have not processed any unauthorized charge from your account. 
We have sent pre-billing email notifications to your registered email address about the upcoming charges. These also contain instructions to cancel the automatic renewal. 
Do you want to cancel both charges?