Subscription renewal early

Hi Greg,

I see that you have reached our AVG sales team via live chat regarding the charges.

We have escalated it to our higher level support and they have sent an email regarding your refund request.

Please keep up the conversation via email for further clarifications.

I've just experienced exactly the same thing. Today I received an email from AVG informing that my AVG Secure VPN subscription will automatically renew in on 29th August. I don't want a renewal since I don't use the service, but twhen I went to cancel I found that I couldn't and that the charge is already "pending" in my bank account. Since I'm still two weeks away from entering the new subscription period I think it's ridiculous that I can't cancel now.
Checking back, I found that I did receive an email from AVG last month informing me of the automatic renewal, but for some reason it went into my spam folder so I didn't see it, which I know is absolutely not your fault. But again, I don't see why I should have to pay £75 now for something I know I'm never going to use when there are still TWO WEEKS before it starts. Why can't I cancel NOW?!

My subscription isn't due until 9th March 2020 and I was billed on the 24th Feb 2020. I did not want to renew my product, but I had no time to cancel my subscription as I was billed 2 weeks too early.
Hello Tony.
We could see that you have reached our refund team and cancelled the subscription.
They have initiated the refund and you will receive it within 5 to 7 business days.
Yes, I decided to email Customer Services directly after I'd written my message above. I have to say I was expecting a flat-out refusal or an argument but they replied almost immediately to agree to the refund, and PayPal informed me the refund had already been issued before midnight. Can't say fairer than that. Thanks a lot.

We're glad to see that your concern has been resolved at the earliest.
However, we're sorry to see you go.

Hi Greg,

I see that you have reached our AVG sales team via live chat regarding the charges.

We have escalated it to our higher level support and they have sent an email regarding your refund request.

Please keep up the conversation via email for further clarifications.