Subscription Renewal Email

AVG Subscription
3

Hello Emma.
We'll certainly help with your request. We'd like to confirm that the renewal notification email you received was legitimate. We're sorry that your active subscriptions are not visible when you login to AVG MyAccount.

We've cancelled the automatic renewal of AVG Internet Security (1 computer) license and assure you will not be charged.

To resolve the issue concerning your AVG subscription not showing up in AVG MyAccount, please share a screenshot (http://avgclick.me/getscreenshot) of it.

1

I received an email from notification.automat@mail.avg.com: 

To ensure you stay protected your subscription to AVG Internet Security will continue – you don’t need to do anything. Your next subscription period starts on May 18, 2019 and fifteen days before this date, we’ll charge your original payment method 179.99 AUD. 
 Your subscription price is a change to the original 126.99 AUD shown in the shopping cart during your initial purchase. With continual threats to security and safety online it’s important to stay one step ahead and safeguarding your online protection and privacy is vital. With AVG you have award winning protection and this increased investment goes towards continually improving our detection rates. We are constantly looking into new and more sophisticated ways to block malware and prevent hackers. From artificial intelligence to more advanced real time analysis, we consistently catch around 120 million incidents every single day to help you stay protected.

 I want to cancel my subscription but I'm worried this email isn't legitimate. When I log into my account it says I don't currently have any subscriptions. Please advise if this email is legitimate. If so, please cancel my subscription.
2

Hello Emma.
We'll certainly help with your request. We'd like to confirm that the renewal notification email you received was legitimate. We're sorry that your active subscriptions are not visible when you login to AVG MyAccount.

We've cancelled the automatic renewal of AVG Internet Security (1 computer) license and assure you will not be charged.

To resolve the issue concerning your AVG subscription not showing up in AVG MyAccount, please share a screenshot (http://avgclick.me/getscreenshot) of it.