Subscription renewal increase

Hi Patricia,

Thank you for reaching us and I will be glad to clarify this for you.

On checking, you have AVG Internet Security (2 computers) 2 years valid till Dec 29, 2019.

we have made significant improvements to our detection rates over the last year and we expect to continue this investment as the threat landscape is getting more complex.

The order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We will charge you for the subscription 15 days prior, to have continuous protection for your PC. This will avoid any payment issues which will lead to expiry of the product and which in turns your PC unprotected.

Since you've been a valuable customer, I would suggest you to cancel the auto-renewal for this subscription and contact our AVG Sales team via live chat support to purchase it at discounted price.

https://support.avg.com/support_sales?l=en
Today I have received an email advising that my subscription to AVG Internet Security expires in 60 days and I have two issues with this.

Firstly, and most important, is the extortionate increase in the cost, 33.33% compared to what I paid two years ago.  Totally unacceptable in my opinion.  I have been with AVG for goodness knows how many years and have never bothered to look around at other suppliers but I will certainly not make that mistake this year.  If only my pension increased at the same outrageous percentage I would be a very happy bunny.

Secondly, I calculate 60 days from today to be 30th December.  So why is payment going to be taken on 15th (assuming I stay with AVG)? Your website states that "payment will be taken a few days before your current subscription expires..."  I don't consider 15 days to be a few days considering the renewal will involve the press of a button which will have immediate effect.  It's just a way of obtaining additional interest at the expense of your customers.

Patricia Batley

Hi Patricia,

Thank you for reaching us and I will be glad to clarify this for you.

On checking, you have AVG Internet Security (2 computers) 2 years valid till Dec 29, 2019.

we have made significant improvements to our detection rates over the last year and we expect to continue this investment as the threat landscape is getting more complex.

The order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We will charge you for the subscription 15 days prior, to have continuous protection for your PC. This will avoid any payment issues which will lead to expiry of the product and which in turns your PC unprotected.

Since you've been a valuable customer, I would suggest you to cancel the auto-renewal for this subscription and contact our AVG Sales team via live chat support to purchase it at discounted price.

https://support.avg.com/support_sales?l=en