Hello Mary,
I will help you with the necessary information.
I see that you have an active subscription of AVG Internet Security and AVG PC TuneUp.
Automatic renewal is already cancelled for both these products.
How do I turn Automatic Renewal to OFF?
Thank You
. My AVG PC TuneUp renewal was due 3 November. I received an email on Oct 19 to say it was due in 15 days then on 20th to say it could not be processed (due to a change in my payment card) so this would indicate AGV had tried to renew my TuneUp subscription without my authority.
I have not paid it as I do not wish to continue with it.
Regarding AGV Internet Security under My Products there is a note saying I do not have any Subscriptions. I have been trying to find out when this is due for renwal but am having some difficulties.
I am not sure if this is November or February but I do not wish it to be renewed automatically - only with my authorisation.
Many thanks.
Mary
Mary, AVG Internet Security you have will expire on 11/20/2018.
Automatic renewal was enabled because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product.
We can assure you that we have not processed any unauthorized payments from your card or account.
We will send an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.