Hello Imre,
We are here to help.
You have been charged 119.99 EUR for AVG Internet Security multi-device product as auto-renewal service was enabled for its initial purchase.
When you initially purchased the product, you received 50.01% discount and agreed that your subscription would continue for successive renewal terms equal in length to your initial license term, at the undiscounted price in effect at renewal. Information about price increase was included in the renewal notification email that was sent 30 days before the charge took place.
Unfortunately, we don't have an option to process a partial refund. In this case, we can process a full refund and you can purchase the product at a discounted by contacting our sales team using this link.
Shal we go ahead and process a full refund for this renewal?
Thank you.
Dear AVG
Today morning my bank account has been charged with 199.99 Eur by an unknown Irish "Digital River" company. Of course, I immediately blocked my debit card. Later on I found your email saying that this was the the fee for my subscription renewal.
Two years ago, when I have subscribed for your excellent product, I paid 54.49 EUR for two years.
I am using your product only in one computer, and this situation did not change. In spite of this you charged about four times the original price. Please, refund the difference, since I never asked the product for more than one computer.
Waiting for your kind answer,
Best regards
Imre Kádár
P.S. with this action you caused for me some inconveniance - to make the whole process of obtaining a new card.
Hello Imre,
We are here to help.
You have been charged 119.99 EUR for AVG Internet Security multi-device product as auto-renewal service was enabled for its initial purchase.
When you initially purchased the product, you received 50.01% discount and agreed that your subscription would continue for successive renewal terms equal in length to your initial license term, at the undiscounted price in effect at renewal. Information about price increase was included in the renewal notification email that was sent 30 days before the charge took place.
Unfortunately, we don't have an option to process a partial refund. In this case, we can process a full refund and you can purchase the product at a discounted by contacting our sales team using this link.
Shal we go ahead and process a full refund for this renewal?
Thank you.
Thank you for confirming your refund request, Imre.
We initiated a refund in the amount 119.99 EUR and sent you an e-mail confirming the same.
Feel free to contact us if you need any help.
Dear Priyanga,
Please, go ahead, process a full refund for this renewal and then I shall purchase the product for one computer. As I understood, after the full refund I can contact you at the link given above.
Best regards
Imre