Subscription Renewal

Hello Lars,

We are sorry for the inconvenience caused.
Upon checking your record, we see that you have been charged for the renewal of AVG Internet Security (1 computer) license since the previous license had the auto renewal in active state.
This order was placed because you agreed to automatic extensions of your Subscription Period (http://www.avg.com/us-en/subscription) when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.

For a while I have been informed that my "AVG Internet Security" expires. No problems with it.
What I do not understand and find totally unacceptable is that my subscription has now been renewed without my
approval.
I have
examined what a renewal of my subscription would cost, but has never said ok for payment or given any credit information.
Two questions:
Is it the fault of AVG?
How do I cancel the purchase?


Notice:
Payment card
AVG does not store your credit/debit card details. This information is safely stored with our payment provider and can only be changed when making a new purchase or renewal.
 
Kind regards    Lars
 
Hello Lars,

We are sorry for the inconvenience caused.
Upon checking your record, we see that you have been charged for the renewal of AVG Internet Security (1 computer) license since the previous license had the auto renewal in active state.
This order was placed because you agreed to automatic extensions of your Subscription Period (http://www.avg.com/us-en/subscription) when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.

We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due.
This also contained information on how to cancel your Subscription.

We don't store any of our customer details manually it is the automated system and this process is done when you purchase the product.
If you don't wish to continue to use this renewal then you can apply for refund using this link: https://support.avg.com/RefundForm?l=
Please feel free to contact us if you need any assistance.