Subscription renewal

Hello Paul,
Let us explain this clearly.
When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. You will receive an email regarding the automatic extension of AVG subscription before 45 days and will be billed 15 days before the product expires.
The renewal notification has been sent on 6/4/19 and you got billed on 7/4/19.
Let us know if you need further help.

i received an email at 04.00am on july 4th stating that mt subscription needed to be renewed within 15 days. at 08.00am approx on the same day i received a further email stating that my subscription had been renewed. on checking my credit card account i found that £60.00 had already been entered as a pending payment. i have advised my credit card company to suspend this payment as i have not agreed to continue my subscription with AVG. can you please explain why the payment was put through when i had not confirmed continuation of my AVG subscription.

Hello Paul,
Let us explain this clearly.
When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. You will receive an email regarding the automatic extension of AVG subscription before 45 days and will be billed 15 days before the product expires.
The renewal notification has been sent on 6/4/19 and you got billed on 7/4/19.
Let us know if you need further help.