Hi Paul,
This isn't the experience we want you to have. Let us attempt to explain this clearly.
Our colleague has meant to say that the renewal would always happen at a standard price.
Also, we have made significant improvements to our detection rates over the last year and we expect to continue this investment as the threat landscape is getting more complex and thus had to increase the price. As you're a valuable customer, we'd like to provide you an offer for the renewal.
As it isn't recommended to share the product info over this post, we've sent you an email regarding it.
Please check & revert to us for further queries.
Hi Raewyn,
As we're advised not to get your email address in public post, I request you to create a new post/query for further assistance.
Thanks in advance.
As we're advised not to get your email address in public post, I request you to create a new post/query for further assistance.
Thanks in advance.
My question is the same as Paul's. $79.99 has been deducted from my account for auto renewal, so I require the same offer you've extended to him.
Hear from you by email,
Raewyn
Hear from you by email,
Raewyn
Hi Paul,
This isn't the experience we want you to have. Let us attempt to explain this clearly.
Our colleague has meant to say that the renewal would always happen at a standard price.
Also, we have made significant improvements to our detection rates over the last year and we expect to continue this investment as the threat landscape is getting more complex and thus had to increase the price. As you're a valuable customer, we'd like to provide you an offer for the renewal.
As it isn't recommended to share the product info over this post, we've sent you an email regarding it.
Please check & revert to us for further queries.