Hello Paola,
We are sorry for the inconvenience caused. We see that you have already reached our billing team and they helped with partial refund. If you need any further help with us, feel free to contact us at anytime. Have a great day!!!
hello I received your email on January 5th for the renewal offer at 49.99 euros and on January 6th you automatically renewed me at 93.99 euros without taking into account your email of January 5th!!!. I still had 1 month before the deadline and I wanted to take advantage of the discount. Can I now request a refund of the 93.99 and pay 49.99 immediately?
Hello Paola,
We are sorry for the inconvenience caused. We see that you have already reached our billing team and they helped with partial refund. If you need any further help with us, feel free to contact us at anytime. Have a great day!!!