Hi Kevin,
We're glad to help pointing you in the right direction.
We do have a specialized team who deals with billing queries.
Upon checking your account, we see that AVG Ultimate awaits renewal & the automatic renewal failed due to payment authorization.
The link provided in the email might have expired. In this regard, we'd suggest you to reach our biling team.
You can initiate a chat with them via this link. They'll help you to check the issue with payment method & with renewal as well at a discounted price (if possible).
Thank you for your understanding in advance!
Hi,
I have received an Email from DigitalRiver telling me they can't process my automatic subscription renewal.
I have tried to follow the link they provided on 3 different browsers and land on an empty page.
I can't find anything on the avg site or my installation to manually renew.
Help…
Regards
Kev
That's no good either, it sits there for 5 minutes and then times out (3 times).
if you still want my money & business can someone send me a valid link to a payment page.
I haven't got the time or patience to chase what should be a simple process.
Regards
We're glad to help pointing you in the right direction.
We do have a specialized team who deals with billing queries.
Upon checking your account, we see that AVG Ultimate awaits renewal & the automatic renewal failed due to payment authorization.
The link provided in the email might have expired. In this regard, we'd suggest you to reach our biling team.
You can initiate a chat with them via this link. They'll help you to check the issue with payment method & with renewal as well at a discounted price (if possible).
Thank you for your understanding in advance!
Hi Kevin,
I apologize for the inconvenience.
The next planned auto-renewal is on 25th September 2019.
I can help you with a new link to purchase AVG Ultimate from your end. Before that, shall I cancel the auto-renewal for the exisiing subscription?
Keep us posted.