Subscription Renovation

AVG Protection
6

Hi Rafael,

We'll help you to get this sorted out. We could see that you have made two orders for the renewal of AVG Internet Security for 1 year subscription, both the order was still on pending payment as we yet not received the payment on our end.

One of the payment has been made through wire transfer, usually the processing for this kind of transaction will take 8 business days from the receipt of payment, so we suggest you to wait for another 4 more business days for the order to get processed.

The 2nd order was placed for the same product on 7/29/18 and this order also shows the same status as previous order, so we suggest you to wait for 8 business days for the order to get processed successfully.

Thank you,

2

Rafael,
As per your request, I have sent you an email. You can reply to my email for any further assistance/information.
Regards,
Alok.

1

Hi,

I have made a bank transfer to renew my subscription of the AVG Internet Security Service in the 27 of July 2018, the deadline was at 29 of July 2018. AVG stil asking me for the transfer and did not made the renovation of the produt I've paid!

Can you please inform me why???

If AVG did not renew my paid produt, please give the money back for I can buy in the competion!!!

Rafael Medeiros

 

3

Hi Rafael,

We'll help you to get this sorted out. We could see that you have made two orders for the renewal of AVG Internet Security for 1 year subscription, both the order was still on pending payment as we yet not received the payment on our end.

One of the payment has been made through wire transfer, usually the processing for this kind of transaction will take 8 business days from the receipt of payment, so we suggest you to wait for another 4 more business days for the order to get processed.

The 2nd order was placed for the same product on 7/29/18 and this order also shows the same status as previous order, so we suggest you to wait for 8 business days for the order to get processed successfully.

Thank you,

5

Hello Rafael,
We are here to help. We always want to keep our customers happy. You can contact our chat/phone support any time. If you wish, I'll send you an email and we will communicate via email.
In this case, I request you to contact PayPalExpress once and check if there is any Pending payment. If there, please ask them to cancel it, the automatic renewal order will be cancelled.
Regarding Wire Transfer order, I request you to wait to complete the 8 business days because Wire Transfer payment may take up to 8 business days to complete.
Once we receive your payment, an order/license confirmation email will be send to you.
Feel free to contact us again if you need any further assistance/information.
Cheers,
Alok.

4

Hi Alok,

Please send me an email for I can send you the transfer payment receipt.

Regards,
Rafael Medeiros