Subscription status: Not Available

Hello,

I would like to cancel the renewal of my AVG Internet Security (Multi-Device), however on the subscriptions page of my account it is listed as "Subscription status: Not Available" and I have no option to unsubscribe.
I have checked back as advised on the page however the same error persists, and could not reach Sales Support.

Can you please advise how I can resolve this? Please also advise if successful can I also continue to use the product until the expiration date?
 
Kind regards,
Hello Mark.
Sorry to hear that you are unable to cancel the subscription from your end.
I'd like to confirm that I have cancelled it from my end.

Hello,

Thank you for your reply.

Though the status is still not available I will take your word that the issue has been resolved.

Kind Regards,

Hello Mark.
Sorry to hear that you are unable to cancel the subscription from your end.
I'd like to confirm that I have cancelled it from my end.