Subscription status Unavailable

Other products
4

Hello Brian.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the error message that you get to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.

1

Hi There.
Why is my AVG Internet security subscription status unavailable??
I know it expires on the 19th april, so is it unavailable to stop me from unsubscribing??

2

Thanks for your reply.
Here is the screenshot you require showing subscription status unavailable.
Hope this helps.

3

Thank you for providing the information, Brian.
We are glad to clarify this to you. 
Since the subscription was created from our end, the subscription status is showing as not available. We assure you that Automatic renewal is already disabled for the subscription and it will not be renewed.
Let us know if you've any queries and we'd be happy to assist you.
Thank you.