Subscription - why do I ask to pay again for an active account?

Hi Charles,

We apologize for the inconvenience. We'll help you sort this.
As it isn't advisable to post sensitive details here, we've sent you an email with further details. Please check your inbox/spam for the email and use it to revert to us.
Hello,
I have an active account and yet when I ask for issues to be resolved, it asks to pay for a suscription.
This should be corrected when the account was activated. Why has this not been done? 
Thanks

Charles

Hi Charles,

We apologize for the inconvenience. We'll help you sort this.
As it isn't advisable to post sensitive details here, we've sent you an email with further details. Please check your inbox/spam for the email and use it to revert to us.