Hello Mike,
Thank you for reaching AVG Support Community.
We apologize for the inconvenience caused.
We will certainly check and help you to resolve it.
To investigate further, we need the screenshot of your AVG My account > Subscription page. I've sent you an email, requested a screenshot of your AVG My account > Subscription. Please check for the email and revert to us.
Note: Since the AVG My account contains your email address, so it's not recommended to share the screenshot over this public post.
Thank you for your understanding.
Hi I bought a 2 year 10 device subscription in July 2021 and have successfully installed on two devices. I now want to add AVG VPN to my iPhone> I followed the instructions ato send an email to my iPhone and entered my account email address and password but i get a "No valid subscription" screen saying "There is no AVG Secure VPN subscription on this account. Purchase a new one or use a different account" on pressing the "Okay" button it just takes me back to the "Welcome" screen.
Please advise how to install on to my iphone (I will have the same issue when adding to iPad too I guess).
Thankyou
Hello Mike,
Thank you for reaching AVG Support Community.
We apologize for the inconvenience caused.
We will certainly check and help you to resolve it.
To investigate further, we need the screenshot of your AVG My account > Subscription page. I've sent you an email, requested a screenshot of your AVG My account > Subscription. Please check for the email and revert to us.
Note: Since the AVG My account contains your email address, so it's not recommended to share the screenshot over this public post.
Thank you for your understanding.