Subscriptions not showing in account and can't get tech support

Hello Patricia,
I'm sorry to hear that you're unable to find AVG subscription in your AVG MyAccount "MyProducts' page. I request you to share a screenshot of the AVG MyAccount "MyProducts' page to assist you further. We are here to help you with the technical issues you're experiencing with AVG. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

Issue #1:  I have a paid annual subscription to AVG Internet Security and a monthly one for PC Tune Up. Neither is showing in my account and I can't get tech support, because it says I have no paid products. Exasperating!

Issue #2: PC Tune Up used to be integrated into my AVG Internet Security, but then disappeared.
Now, each month, I get a notice that my trial has expired and to buy the software, though the money has already been charged to my bank account for the next month. And the only thing I can do is to reinstall it every month and activate. It should automatically update the software each month.

Does anyone know what's going on? I saw a notice on my account that AVG was updating it's site but also an update that said it was complete.

Hello Patricia,
I'm sorry to hear that you're unable to find AVG subscription in your AVG MyAccount "MyProducts' page. I request you to share a screenshot of the AVG MyAccount "MyProducts' page to assist you further. We are here to help you with the technical issues you're experiencing with AVG. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

You're welcome Patricia,
Thank you for providing screenshot. I have escalated this case to our senior team, they will contact you as soon as possible via email with a resolution.
Best regards,
Alok.
User Mai Seiji has posted their own topic (https://support.avg.com/answers?id=906b0000000E13gAAC).
AVG Guru

User-added image
Thank you for your assistance.