Subscrition paid, can not says I have no account

AVG Protection
3

Hello Jill. 
Thank you for contacting AVG Community Support.
We certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

1

I bought a 12 mth subscription on 7 august put on my phone but forgot my laptop.Now i try to download and it says I do not have a subscription of any kind.
what has gone wrong

2

Hello Jill. 
Thank you for contacting AVG Community Support.
We certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.