Successful payment without purchased product

AVG Subscription
3

Hello, Diana

Please do not worry, we will help you.
In this case, I request you to chat our sales team to get this thing sorted.
They will help you your issue.
Use the below link to get connected with our Sales team:
https://support.avg.com/support_sales?l=en

1 
Hello! 

This morning I made the purchase of AVG Internet Security for 10 devices. The payment platform guaranteed my payment and also my bank sent me the payment confirmation. Now it happens that I never received confirmation from AVG of the successful purchase, or product key. I cannot see my billing information or my purchase in the user portal, nor can my AVG account not register the purchased product. Customer support does not answer me, what should I do?

English is not my native language, I apologize if you read any spelling or grammatical errors
2

Hello, Diana

Please do not worry, we will help you.
In this case, I request you to chat our sales team to get this thing sorted.
They will help you your issue.
Use the below link to get connected with our Sales team:
https://support.avg.com/support_sales?l=en