Hello Neil.
We regret the inconvenience caused. Could you let me know the version of AVG app installed on your PC? You can reach our technical support team from this website https://support.avg.com/support_tech_chat?l=en. You seem to have visited our premium technical support website which is a paid service. As a paid customer, you are entitled to free technical assistance during the subscription period.
Since logging on today I'm suddenly getting a "Protection is Disabled" message on the AVG console. Clicking 'Fix now' does nothing at all. The message also says protection will start after I restart computer. It doesn't, and I've tried restarting twice.
Never had this message before - and there seems to be NO WAY to contact 'Customer Care' either: clicking 'Contact CC' button on the Home Support page does nothing at all (unless AVG seriously expect me to PAY to have them sort out a problem with their own product!).
Any help greatly appreciated.
Hello Neil.
We regret the inconvenience caused. Could you let me know the version of AVG app installed on your PC? You can reach our technical support team from this website https://support.avg.com/support_tech_chat?l=en. You seem to have visited our premium technical support website which is a paid service. As a paid customer, you are entitled to free technical assistance during the subscription period.
Hello.
Version = 19.7.3103 (build 19.7.4674.526)
I've been away from my PC for a few hours, leaving it switched off. Turning on again, the problem is still there.
Is it even safe to use the PC? I need to know that urgently.
Thank you for confirming the details.
Yes, it is safe to use the PC. All protection shields are active in the background. I could see that you have already contacted a technician and being helped.
If you need anything else, do not hesitate to let us know.