Hello Gunter,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
We have replied to your social post and resolved your issue.
Please do check.
If you have further queries, please feel free to contact us anytime.
We will certainly help you out.
Thank you.
Hi Samuel,
It worked out in the end and I'm happy about that. Responses from AVG were always prompt but we were not on the same page regarding the subscriptions display in our account. Now it shows correctly what we wanted and what was promised and we thank you. 
It is very hard for Seniors to understand computer issues. Being 81, I wanted to merge my wife's subscription into mine to have a single 10 device subscription and was very impressed with initial responses and offers of help from AVG. But then it went downhill. Customer Service kept telling me that our accounts were merged into one but both our laptops still showed different accounts. So, we went around in circles with emails…very frustrating. AVG requested a screenshot to show our accounts and for me that was a difficult procedure never done before. After several tries, it worked and AVG was finally convinced and solved the problem. While I'm grateful that it was solved, I'd like to, please, remind everyone at AVG that not everyone is computer-savvy and also to read the replies and answer the questions asked. It shouldn't take 3 or 4 emails asking the same thing and not getting answers…Happy days.
Thank you for writing us back, Gunter.
We are glad that your concern has been resolved.
If you need any further assistance, please feel free to contact us. We are always happy to help you.
Thank you. Have a great day!
Hello Gunter,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
We have replied to your social post and resolved your issue.
Please do check.
If you have further queries, please feel free to contact us anytime.
We will certainly help you out.
Thank you.