Support from AVG

General discussion
3

Hello Bill,

I understand the inconvenience.
Please provide the screenshot of error message appeared for update to assist further.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

I am unable to update my AVG Security and, when I go to Tune-Up in Explorer, I receive the following message -

"An error occurred while processing your request.

Reference #97.15698743.1507146436.5d9986b"

AVG doesn't appear to want to be of assistance, even though I have given them $$.  Can anyone help?

2

Hello Bill,

I understand the inconvenience.
Please provide the screenshot of error message appeared for update to assist further.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.