Suscripción pagada pero no acepta el código de verificación

Pagué una renovación de mi suscripción pero no acepta el código que me enviaron. 
Hello Bernardo,

Support via AVG Community forum is currently available only in English. For example, you can use Google Translate (https://translate.google.com) for translation.

We apologize for the inconvenience. We'll check & help you with this.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

Hello Bernardo,

Support via AVG Community forum is currently available only in English. For example, you can use Google Translate (https://translate.google.com) for translation.

We apologize for the inconvenience. We'll check & help you with this.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.