Suspicious access

Hello Ian,
We will certainly look into it and help you.
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Hi,
Just received an e-mail from microsoft.com to say that there was 'a recent sign-in from Moscow' to my account. Now what is the point of having all this protection by AVG when this happens? Please enlighten me.
Ian

Hello Ian,
We will certainly look into it and help you.
As it is not recommended to discuss any sensitive information or order/subscription details over this public post. Hence, we've sent you an email requesting the screenshot of the concerned email, please check for the email and revert to us.
Thank you for your understanding.