Hi Scott,
We have checked the details, It seems that you have AVG PC TuneUP which is valid until 5-31-2017 and the product has not unsubscribed yet. In this case to stop the auto-renewal process please open the notification email and cancel the auto-renewal. If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Hi Scott, We under stand your concern and to know more about the concern please click on the below link to get connect with our sales team.
http://support.avg.com/support_sales_chat
Thank you.
Hi Scott,
We have checked the details, It seems that you have AVG PC TuneUP which is valid until 5-31-2017 and the product has not unsubscribed yet. In this case to stop the auto-renewal process please open the notification email and cancel the auto-renewal. If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Sarath, I already back on 26 January 2016. That's how I got the cancellation confirmation email I quoted in my initial question.