Erika, Did you download & use the AVG Remover (http://download.avg.com/filedir/util/AVG_Remover.exe)?.
AVG Guru
I got a new computer, downloaded avg and couldn't figure out where to put my lisence number in at. I finally figured out that I needed to sign in to get to all the info I needed. So I tried to download from their page with my product and lisence, it told me that there was already a version on my computer that is not compatible with the one I was trying to download from my act, so I went through and deleted everything I could find that was AVG, restarted my computer and tried again…and again. After 3 or 4 times of deleting and restarting its STILL telling me there is avg already installed that is not compatible with one from my account. What do I need to do? Any help would be great!!
Erika, Did you download & use the AVG Remover (http://download.avg.com/filedir/util/AVG_Remover.exe)?.
AVG Guru
Hello Erika,
We are sorry for the inconvenience. It seems that you have installed a different AVG program called AVG Zen which conflict AVG licensed program from installation. We would request you to uninstall AVG using AVG Removal tool and then you can reinstall AVG program on your computer.
Please click on the below link to run AVG remover tool :
http://files-download.avg.com/util/tools/AVG_Remover.exe to completely uninstall your AVG program from your PC.
Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
Once you are done with the remover tool please try installing the AVG program by clicking the following link: http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe
Thank you.