Taken payment which need a refund as hadn’t requested it

AVG Subscription
3

Hello Susan.
We acknowledge your request for refund.
However, we are not sure for which subscription do you request it. I have sent an email asking for your confirmation, please check your inbox and spam box as well.
Awaiting your response to resolve this at the earliest.

1

A payment has been taken which I don’t believe I have request as don’t use AVG paid software so I need immediate refund

2

Hello Susan.
We acknowledge your request for refund.
However, we are not sure for which subscription do you request it. I have sent an email asking for your confirmation, please check your inbox and spam box as well.
Awaiting your response to resolve this at the earliest.