Taking money from my account without permission

AVG Subscription
3

Hello Daniel,

We acknowledge your refund request.
The charge of 79.99 GBP wasn't found on your current account of AVG. However, this charge is located under the different e-mail address of yours.
Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account.
Thank you.

1

I want to know why on the 2nd of January AVG took £79.99 from my account without contacting me. This is theft. Please put this amount back into my account before I contact the appropriate authorities.
Mr D. Manser

2

Hello Daniel,

We acknowledge your refund request.
The charge of 79.99 GBP wasn't found on your current account of AVG. However, this charge is located under the different e-mail address of yours.
Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account.
Thank you.