Taking my money without asking

Hello, John.
The charge could be against an automatic renewal of your AVG subscription. When you purchase an AVG subscription, it will continue until it is canceled (formally known as “Continuing Protection Service”). You will be billed again 15 days prior to the start of the next subscription period. You will receive a notification email about the upcoming automatic extension 45 days prior to the start of the next subscription period. The automatic extension can be disabled up to 16 days prior to the start of the next subscription period.

We could not find any records of the charge you mentioned on the AVG account registered with the email address you used to contact us here. I have sent you an email requesting further details to locate your order. Please check your inbox and spam box as well for the email and revert it.

On the 2nd of may you took £34.99 out of my back account without asking me first. WHY. This is theft.
Hello, John.
The charge could be against an automatic renewal of your AVG subscription. When you purchase an AVG subscription, it will continue until it is canceled (formally known as “Continuing Protection Service”). You will be billed again 15 days prior to the start of the next subscription period. You will receive a notification email about the upcoming automatic extension 45 days prior to the start of the next subscription period. The automatic extension can be disabled up to 16 days prior to the start of the next subscription period.

We could not find any records of the charge you mentioned on the AVG account registered with the email address you used to contact us here. I have sent you an email requesting further details to locate your order. Please check your inbox and spam box as well for the email and revert it.